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Pet Protect senior team goes back to the floor

This is a time of changeEver wondered about the ‘people behind the promise’ at pet healthcare companies?

Our picture shows Paul Shackleton, MD of Pet Protect Ltd, along with members of the senior management team, sharing the calls with their call and claim handling teams during Customer Service Week (w/c, 2 October).

‘We have been offering pet healthcare insurance for over 20 years and have an enviable reputation for customer service’, reports Paul Shackleton.

‘However, I very much welcome the opportunity for my staff to share their experiences at the customer facing end of our business with the Group’s senior team’.